Frequently Asked Questions


Products

WHERE ARE WHOLY DOSE PRODUCTS MADE?

All Wholy Dose products are manufactured in the USA, in an FDA approved, cGMP (Current Good Manufacturing Practice) certified, state of the art facility, that's regulated by the FDA to assure proper control of manufacturing material, processes, and facilities. Our products contain clinically-proven ingredients that go through testing for safety and to ensure high purity.

All of our products are gluten-free, dairy-free, soy-free, sugar-free, and are keto and paleo friendly.

WHAT IS THE SOURCE OF YOUR COLLAGEN?

Our marine collagen is sourced from non-GMO fish and is Kosher certified. Our bovine collagen is sourced from non-GMO, grass-fed, pasture-raised, antibiotic-free cattle from South America.

Both types of collagen are sustainably sourced and don't contain any fillers or preservatives.

IS YOUR COLLAGEN CLINICALLY PROVEN?

Yes! The collagen we use is clinically proven to improve skin elasticity and smoothness, increase firmness and hydration, reduce wrinkles, improve hair health, and strengthen joints, bones, and muscles in as little as 4-8 weeks. Additionally, it supports nail, digestive, and immune health.

Studies have also been conducted using our collagen to show it is highly effective and highly bioavailable (easily absorbed by the body).

IS YOUR COLLAGEN HIGHLY BIOAVAILABLE?

Yes. Our collagen is highly bioavailable and goes through hydrolysis - a carefully controlled process that breaks down collagen molecules into smaller units so it can be easily digested and absorbed by the body. In fact, studies have been conducted on the collagen we use, showing that it is, indeed, easily absorbed and digested by the body.

TELL ME MORE ABOUT YOUR HYDROLYSIS PROCESS

An international team of scientists uses the most advanced technology for our collagen's hydrolysis process of sterilization, pasteurization, ultrafiltration, and crystallization to ensure validated, safe, and effective methods.

These experts are constantly seeking new and improved ways to develop and offer the highest quality of collagen so, we can provide it for you.

WHY ARE YOUR PRODUCTS IN POWDER FORM INSTEAD OF PILLS?

Simply put, we don’t like the feeling or aftertaste of swallowing pills - we also understand that a pill regimen can be easily forgotten or deliberately avoided. Additionally, capsules can take longer for the body to break down compared to powder.

WHY ARE THERE OTHER KEY INGREDIENTS IN ADDITION TO COLLAGEN?

We started with collagen and went further. The science is clear about the role of collagen and its benefits, but we didn’t stop there. We took a look at how and what other ingredients can additionally help boost skin, hair, nail, and overall health so, you can reap all the beauty and health benefits in one serving - or we like to say, in one dose.

HOW OFTEN SHOULD I USE WHOLY DOSE PRODUCTS?

For best results, we recommend using our products 5-7 days per week for a minimum of 4-8 weeks.

HOW MUCH COLLAGEN SHOULD I TAKE?

We recommend taking 8-10g per day, on a daily basis for best results.

WHEN WILL I START SEEING RESULTS?

Some people see results within 3-4 weeks while others may take 4-16 weeks. Everybody is different and results vary by the individual, but it’s what’s happening on the inside that counts. Our ingredients collaboratively improve your health and wellbeing–happier mood, sustained energy, mental clarity, better digestion, improved metabolism, lessened bad cravings, and healthier joints (to name a few).

It generally takes 4-16 weeks for our bodies to reach a new equilibrium, and external factors such as skin and hair may take up to this amount of time to see a distinct difference.

We suggest keeping track of your progress by taking a photo before using our products and a photo after each month of use. This will help you see your progress side by side.

CAN I TAKE YOUR PRODUCTS IF I’M PREGNANT OR NURSING?

Our products contain the medicinal herb horsetail (equisetum arvense), but because there haven’t been enough studies that show its safety during pregnancy, at this stage, we’re not able to recommend its use during these times. We always recommend you seek advice from your health care practitioner before using if you’re pregnant or nursing.

IS YOUR COLLAGEN VEGAN?

No, there is no direct source of vegan collagen, as collagen is inherently an animal product. While there are vegan collagen products sold, they don’t contain collagen, but rather, are sourced from plants that may improve skin and hair.

We do NOT test on animals and never will.

I HAVE BEEN EXPERIENCING DIGESTIVE DISCOMFORT, WHAT DOES THIS MEAN?

Some people may encounter digestive discomfort when starting to consume collagen or switching collagen brands. This is likely due to your body not being used to the way the amino acids in collagen are broken down by your stomach. Not to worry though! Once your stomach is used to breaking down collagen, the digestive discomfort should no longer be of concern.

Shipping

HOW MUCH DOES SHIPPING COST?

Shipping costs are listed at checkout. Expedited shipping options are available for an additional fee and will be listed at checkout.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Orders ship within 1-3 business days from the date of purchase, unless otherwise noted. Please allow 2-7 business days after that for your package to arrive. In certain cases, orders may arrive within 2-5 business days. If you wish to recieve your package quicker, please select priority shipping or expedited shipping at checkout to ensure it arrives in time.

*HOLIDAY SEASON: Please allow extra time for your package to arrive due to carrier holiday shipping schedules. To ensure your package will arrive in time for the holidays, you can select priority shipping checkout.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order is in route, you will receive a shipment confirmation email with a tracking number. You can also check the status of your order by creating an account on our website or logging into your account to view your order history.

DO YOU SHIP OUTSIDE OF THE UNITED STATES?

We currently only ship within the United States. Let us know if you want our products elsewhere!

Returns

WHAT IS YOUR RETURN POLICY?

Your satisfaction is important to us. We will gladly accept returned items within 30 days of the purchase date. We cannot accept returns for opened and used containers but will accept boxes with no more than 2 packets missing from each box (you will receive a partial refund for the remaining packets).

We do not cover shipping costs for returns. If you would like us to provide a shipping label, we can do so for a fee of $15 per return.

Once your returned items are received and inspected, we will notify you by email with the approval or rejection of your return.

*If 30 days are exceeded, we can’t accept the return.

HOW DO I RETURN MY ORDER?

Please contact hello@wholydose.com for a return request. You will then receive specific return instructions.

If you are approved for a return, please make sure all items are securely placed in its original packaging.

WHAT IS YOUR EXCHANGE POLICY?

We do not accept exchanges at this time. If you wish to replace your items, please submit a return request and reorder the items you wish to receive.

Other

WHAT PRECAUTIONS ARE YOU TAKING AGAINST COVID-19?

Your health and well-being have always been our top priority, and we’re continuing to deliver quality products without comprising your safety. Our dedicated team has implemented extra precautionary measures throughout each step of the production process – sourcing of ingredients, packaging, fulfillment, operations – while maintaining the integrity of each process. All Wholy Dose products are manufactured in the United States in an FDA-regulated facility to ensure the highest standards for safety, hygiene, and sanitation.

Still have questions? hello@wholydose.com